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Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call +44208 569 2250 or email [email protected].

Please note we do not permit returns for items purchased on this site.

If you have received a damaged item please contact us on +44208 569 2250 or email [email protected].

We are unable to process phone orders.

We will ship your item using the most economical method available. Price is calculated at checkout by weight vs destination.

Unfortunately for tracking purposes we cannot deliver to PO boxes.

Stocked Items

Your order will be dispatched within 3 working days to the address you have specified if the item/size you have selected is in stock. Delivery can take up to 2-3 working days from dispatch (subject to stock).

On-Demand Items

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Mixture of Stocked and On-Demand Items

Please note, when ordering a mixture of stocked & on-demand products your order will be dispatched in separate parcels. Therefore please refer to the individual production time listed within the on-demand product specifications and plan accordingly.

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